Privacy Policy
Your Privacy Matters to Us
Effective date: 10 August 2026
SEO Solutions respects your privacy and is committed to protecting the personal information we collect, hold, and process. This Privacy Policy explains how we treat the personal information of our customers and website visitors, and how we comply with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA") and the POPI Regulations.
"Personal information" means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person (for example a company). In plain terms, we collect and handle your data lawfully, transparently, and for clearly stated purposes — and nothing more than we need.
1. Who We Are
The responsible party for the purposes of POPIA
SEO Solutions (a trading brand of SineThamsanqa Business Solutions) is a South African digital marketing agency based in Gauteng. We act as the responsible party (and where applicable, a processor) in terms of POPIA for the personal information collected through this website.
Location
Gauteng, South Africa
(serving all of South Africa)
2. Information We Collect
We only collect personal information that you choose to give us, or that is technically required for our website to work
Information You Provide Directly
- Contact details (name, email address, phone number)
- Your company and role
- Details you share via our contact form, booking form, or enquiries
- Information you share during a consultation
Chatbot Data
Our website embeds a chatbot that lets you chat with us in real time. When you speak to the chatbot you may voluntarily provide your name, email address, phone number and other contact details, together with the content of your conversation. We treat this information as personal information and use it only to respond to your enquiries.
Automatically Collected Data
- Device and browser information
- Page views, time on site and referring pages
- Aggregated analytics via Google Tag Manager and Microsoft Clarity
Cookies
We use cookies and similar technologies to remember preferences and measure how the site is used. You can disable cookies in your browser at any time, but some features of the site may not function correctly.
3. How We Use Your Information
Your personal information is only used for the purpose for which it was collected
To Respond to You
Answering questions, including those sent through the chatbot, handling enquiries, and providing quotes.
To Provide Our Services
Delivering SEO, digital marketing, and website design services to our clients, including reporting and billing.
To Manage Bookings
Scheduling and managing consultations and appointments on our booking platform.
To Comply With the Law
Meeting our legal and regulatory obligations, including tax and record-keeping requirements.
Lawful Basis for Processing (POPIA)
We only process personal information where one of the following POPIA conditions for lawful processing applies:
- Consent — you have given us clear permission to process your information for a specific purpose;
- Performance of a contract — processing is necessary for the services you have asked us to deliver;
- Legal obligation — processing is required to comply with the law;
- Legitimate interests — processing is necessary for our legitimate business interests, or those of a third party, and does not override your rights and freedoms.
5. Data Security and Retention
We take reasonable, practical steps to keep your information safe
Security Safeguards
We secure our website with HTTPS, restrict access to personal information to authorised personnel only, and implement technical and organisational measures to guard against loss, damage, or unauthorised access.
Retention
We keep your personal information only for as long as is necessary for the purposes it was collected, or as required by law. When it is no longer needed, we destroy, delete, or de-identify it securely.
6. Your Rights Under POPIA
You have control over your personal information
Right of Access
Request confirmation of whether we hold personal information about you and request a copy of it.
Right to Correction
Request that we correct or update inaccurate, incomplete, or misleading information.
Right to Deletion
Request that we destroy or delete your personal information where we no longer need it or where you withdraw consent.
Right to Object
Object to the processing of your personal information on reasonable grounds.
Right to Withdraw Consent
Withdraw any consent you have given for the processing of your information at any time.
Right to Complain
Lodge a complaint with the Information Regulator (South Africa) if you believe we have not complied with POPIA.
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
complaints.IR@justice.gov.za |
justice.gov.za/inforeg
7. Third-Party Links and Children
Our website may contain links to third-party websites (such as our booking platform, Google Maps, and social media). We are not responsible for the privacy practices of those websites — we encourage you to review their privacy policies. This Privacy Policy is intended for persons 18 years or older. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we will indicate the effective date at the top. Where material changes are made, we will post a notice on our website.
Contact Us
If you have questions about this Privacy Policy, or want to exercise any of your POPIA rights, please contact our Information Officer at seo@seosolve.co.za or +27 87 821 6494.